Room Reservations

Signature Worldwide’s Transient Edge™ Program is designed for all personnel who handle reservation inquiries.

Results

Our experience with over 6,000 clients has proven that effective use of this program will help your hotel increase conversion rates and generate additional revenue from selling and upselling successfully.

We train your talent to:

• Sell more and sell smarter than the competition
• Give you an edge over the competition by focusing on the unique benefits of your properties.
• Improve financial performance by increasing conversion rates and ADR.
• Improve employee satisfaction and retention by educating, motivating and empowering your teams to do great work every day.

Training Objectives

Participants in Transient Edge™ will:

• Learn effective questioning techniques to create sales opportunities.
• Learn how to listen out for upselling and cross-selling opportunities.
• Learn when and how to upsell and cross-sell.
• Learn to focus on the guest in an effort to build value in your hotel.
• Gain greater knowledge of how to use the hotel’s features and benefits to sell more rooms and hotel services.
• Be better prepared to overcome potential customer objections and resistance.
• Understand how to track results and monitor and enhance individual and team performance.

Key Success Factor

Signature Worldwide’s program continues long after our trainer leaves your hotel. Ongoing telephone mystery shopping calls (Mystery Calls), coaching and state-of-the-art online performance measurement tools ensure your front desk, reservations and PBX agents use their newly acquired skills and assist them to discard old unproductive habits.

M.I.C.E. Sales

Signature Worldwide’s Sales Edge™ Program covers all facets of the sales process and teaches sales people how to convert more customer inquiries into sales. The training sessions teach the art and science of legendary salesmanship.

Training Objectives

To provide participants with contemporary sales skills and techniques that will build their confidence, increase their enthusiasm and improve the quality of their sales performance in order to maximize profitability.

Results

• Credibility and rapport-building: Creating interest, building confidence in the first minute.
• Customer needs and wants identification: Qualifying the client and the business.
• Benefits Presentation: Alluring the client towards advancement.
• Problem resolution tactics: Smart strategies for resolving issues, concerns and objections.
• Commitment building methods: Establishing relationships that seal the deal.
• Eye-Capturing Proposal: creating a cutting edge proposal.

Customized Programs

• Smart Prospecting
• M.I.C.E Inquiry Handling
• Account Management
• StellarEffective Negotiations
• Winning Proposal
• Presentation Skills for Sales
• Personal Branding for Sales

Key Success Factor

Signature Worldwide’s program continues long after our trainer leaves your hotel. Ongoing MICE mystery audits, coaching and state-of-the-art online performance measurement tools ensure your sales team uses their newly acquired skills and assist them to discard old unproductive habits.

Front Office Upselling

Signature’s Front Office Upselling Program trains talent on upselling strategy and empowers them to monitor and track real performance.

Results

• Consistent and constant revenue streams from room upselling.
• Maximization of hotel’s yield objectives.
• Enhanced Guest Experiences.
• Employee confidence in identifying and matching unspoken needs with upsell categories.

Training Objectives

We train your talent to:

• Identify potential opportunities for upselling.
• Identify unique selling points per room type.
• Create persuasive upselling presentations per room type.
• Inspire the upsell during a showroom visit.
• Advance the sale.

Key Success Factor

Signature shall provide continued support of the skills acquired from the Front Office Upselling Training Program via a follow-up program. The follow up program empowers front office employees to monitor their individual performance progress using automated tracking and reporting solutions.

F&B Suggestive Selling

Signature’s F&B Suggestive Selling Program trains talent on selling, suggestive selling, upselling and cross-selling techniques for restaurant and bar outlets and hotel room service departments.

Results

• Consistent and constant revenue streams from suggestive selling opportunities.
• Maximization of F&B yields and profitability.
• Enhanced Dining Experiences.
• Employee confidence in identifying and matching unspoken needs with menu options.

Training Objectives

We train your talent to:

• Identify potential opportunities for suggestive selling.
• Identify unique selling points per menu item.
• Create persuasive presentations on food and beverage items.
• Offering options and advancing the sale.

Key Success Factor

Signature shall provide continued support of the skills acquired from the F&B Suggestive Selling Training Program via Mystery Guest services that monitor skills development and employee performance progress.

Spa Edge

The Spa Edge™ Program is designed for all personnel that work in Spa, Well-being and Thalassotherapy Centers. The training program provides your talent with knowledge, tools and skills they need to increase the converted volume of the spa inquiries as well as upsell and cross-sell products to existing spa guests or walk-ins, thereby maximizing revenue potential.

Applying these skills will not only increase revenues and service level, they also invite all areas of the spa to become extensions of the comprehensive sales effort.

Results

• Consistent and constant revenue streams from suggestive selling opportunities.
• Enhanced Guest Experiences.
• Employee confidence in identifying and matching unspoken needs with SPA treatments and products.

Training Objectives

We train your talent to:

• Identify potential opportunities for suggestive selling.
• Identify unique selling points per SPA treatment and product.
• Create persuasive presentations on SPA treatments and products.
• Offering options and advancing the sale.

Key Success Factor

Signature provides continued support of the skills acquired from the SPA Edge Training Program via SPA Mystery Guest Inquiries and Visits, specifically Mystery Calls and Mystery Guest services, that monitor skills development and employee performance progress.

Call Center Edge

Signature Worldwide’s Call Center Edge™ Program is designed for all personnel who handle call center inquiries.

Results

Effective use of this program will help your organization increase conversion rates and generate additional revenue from selling and upselling successfully.

We train your talent to:

• Sell more and sell smarter than the competition.
• Give you an edge over the organization by focusing on the unique benefits of your company.
• Improve financial performance by increasing conversion rates.
• Improve employee satisfaction and retention by educating, motivating and empowering your teams to do great work every day.

Training Objectives

Participants in Call Center Edge™ will:

• Learn effective questioning techniques to create sales opportunities.
• Learn how to listen out for upselling and cross-selling opportunities.
• Learn when and how to upsell and cross-sell.
• Learn to focus on the caller in an effort to build value in your company.
• Gain greater knowledge of how to use the company’s features and benefits to sell more.
• Be better prepared to overcome potential customer objections and resistance.
• Understand how to track results and monitor and enhance individual and team performance.

Key Success Factor

Signature Worldwide’s program continues long after our trainer leaves your organisation. Ongoing telephone mystery shopping calls (Mystery Calls), coaching and state-of-the-art online performance measurement tools ensure your call center agents use their newly acquired skills and assist them to discard old unproductive habits.

Auto Edge

Signature Worldwide’s Auto Edge™ Program is designed for all personnel that work in car rental and automotive businesses.

Results

Effective use of this program will help your organization increase conversion rates and generate additional revenue from selling & upselling successfully.

We train your talent to:

• Sell more and sell smarter than the competition.
• Give you an edge over the organization by focusing on the unique benefits of your company.
• Improve financial performance by increasing conversion rates.
• Improve employee satisfaction and retention by educating, motivating and empowering your teams to do great work every day.

Training Objectives

Participants in Auto Edge™ will:

• Learn effective questioning techniques to create sales opportunities.
• Learn how to listen out for upselling and cross-selling opportunities.
• Learn when and how to upsell and cross-sell.
• Learn to focus on the caller in an effort to build value in your company.
• Gain greater knowledge of how to use the company’s features and benefits to sell more.
• Be better prepared to overcome potential customer objections and resistance.
• Understand how to track results and monitor and enhance individual and team performance.

Key Success Factor

Signature Worldwide’s program continues long after our trainer leaves your organisation. Mystery Guest Services, ongoing telephone mystery shopping calls (Mystery Calls), coaching and state-of-the-art online performance measurement tools ensure your agents use their newly acquired skills and assist them to discard old unproductive habits.

Travel / Airline Edge

Signature Worldwide’s Travel / Airline Edge™ Program is designed for all personnel that work in travel agencies and airlines.

Results

Effective use of this program will help your organization increase conversion rates and generate additional revenue from selling & upselling successfully.

We train your talent to:

Sell more and sell smarter than the competition.
Give you an edge over the organization by focusing on the unique benefits of your company.
Improve financial performance by increasing conversion rates.
Improve employee satisfaction and retention by educating, motivating and empowering your teams to do great work every day.
Training Objectives

Participants in Travel / Airline Edge™ will:

Learn effective questioning techniques to create sales opportunities.
Learn how to listen out for upselling and cross-selling opportunities.
Learn when and how to upsell and cross-sell.
Learn to focus on the caller in an effort to build value in your company.
Gain greater knowledge of how to use the company’s features and benefits to sell more.
Be better prepared to overcome potential customer objections and resistance.
Understand how to track results and monitor and enhance individual and team performance.
Key Success Factor

Signature Worldwide’s program continues long after our trainer leaves your organisation. Mystery Guest Services, ongoing telephone mystery shopping calls (Mystery Calls), coaching and state-of-the-art online performance measurement tools ensure your agents use their newly acquired skills and assist them to discard old unproductive habits.