Online Reporting Tools
Get a completely objective view of how your employees handle customer interactions through Signature Worldwide’s mystery shopping services and state-of-the-art technology web-based reporting tool.
Signature offers you tailored total programme solutions comprised of three critical components:
1. Training Events
Dynamic, interactive sessions guaranteed to improve employee performance. International network of talented, experienced training professionals. Exceptional course content aligned with the latest trends in training methodology.
2. Continuous Follow-Up Programs
Regular reinforcement visits to help employees constantly improve. Credible shopping calls consistently scored for unbiased performance measurement. Phone-based coaching to help employees practice and master learnt sales and service skills.
3. Online Reporting - Performance Management Tools
Immediate 24/7 online access to recorded calls, scored sheets and trend reports that allow you to monitor your progress daily, weekly, monthly and yearly. All data and reporting is updated hourly. Company-wide, regional, location and employee level summary reports available. Industry-wide benchmarking. Personalized access authority for all appropriate employees.