HR Strategy and SOPs
Signature Europe’s HR Strategy and SOPs solutions offer a stepping stone in building an HR infrastructure which focuses on the professional advancement of an organization’s workforce and processes.
Our aim is to help organizations build superior teams and departments by detailing what is required (work process, procedures and standards per department), who is the best candidate for the job (recruitment & selection) and how this is to be achieved (specific training and ongoing coaching).
Signature Europe is here to support you in getting the right people to do the right job in the right way. Our HR Services are provided to help train and motivate your people to deliver to the best of their ability, confident in the organization’s needs and long term goals.
Select from one of our Programmes
SOPs by Department
The development and use of SOPs are an integral part of a successful quality system as it provides individuals with the information to perform a job properly, and facilitates consistency in the quality and integrity of the end-result.
Results
- A concise, step-by-step, easy-to-read format, carefully designed to be unambiguous and not overly complicated.
- Many SOPs are wordy, redundant, or overly lengthy. We keep it simple and short. Information is conveyed clearly and explicitly to remove any doubt as to what is required.
- We also provide you with a flow chart to illustrate the process being described.
- Trained and prepared teams, fully aware of what is required.
Training Objectives
We train your talent to:
- Detail the work processes by department that are to be conducted or followed within your organization.
- Document the way activities are to be performed to facilitate consistent conformance to quality system requirements.
- Train your teams by department on the processes and procedures outlined in the SOPs.
Key Success Factor
The best written SOPs will fail if they are not followed. Therefore, our specialists go one step further -they design a personnel training program based on the SOPs to review and provide detailed work instructions to the individuals who are actually performing the activity. This re-enforcement tool is our key success factor as it minimizes miscommunication and misinterpretation of the set requirements.
Recruitment Training
Effective interviewing and recruitment skills are prerequisites to hiring top candidates. Signature Europe’s Recruitment Training program provides your organization with the tools and techniques to identify the best candidates, thereby enjoying the benefits of shorter training time, greater productivity and faster delivery of results.
Results
- Identification of candidates who will add value to your organization.
- Creation of a well-definedinterview process.
- Development of pre-interview tools: job descriptions; person specifications and pre-interview checklists.
- Development of interview documents: Marking Guidelines & Frames.
- Post-interview documents: Rating scales.
Training Objectives
We train your recruitment team to:
- Define a clear structure for the interview and recruitment process.
- Draw an accurate job description and job specification.
- Prepare and conduct structured interviews.
- Develop questioning skills that delve into competencies, behavior, attitude and motivations.
- Answer questions and negotiate on money issues and benefit packages.
- Rate candidates and make the right decision.
Key Success Factor
This training offers you the skills set to successfully select the best person for the job and also provides your team with the tools, documents and processes from the beginning to the end of the selection process. The defined framework allows your organization to move away from subjective, gut-instinct criteria to a more accurate, consistent and well-documented model which clearly separates the good candidates from the best and makes the best want to work for you.
Performance Standards
Signature Europe works closely with organizations to formally set performance threshold(s), requirement(s), or expectation(s) that must be met by each individual. Such standards state what behaviors or results are expected for performance to be considered satisfactory, and become the criteria against which performance is evaluated.
Results
- Clearly defined performance standards which communicate departmental objectives.
- The framework allowing management and the employee to determing when and if expectations have been met, exceeded or not met.
- The foundation is laid for performance evaluation/appraisals, providing your staff members with constructive feedback based on clearly stated performance standards.
Training Objectives
We train your recruitment team to:
- Describe the conditions that will be met when performance is satisfactory.
- Set goals and objectives that can be used effectively to appraise employee performance of those elements.
- To communicate the behaviours that determine whether performance is acceptable (e.g. friendliness, helpfulness, courteousness, punctuality, etc.).
- Express observable indicators of successful performance in terms of Quantity, Quality, Timeliness, Cost, Safety, or Outcomes.
- Communicate the behaviors expected in each department to promote teamwork, leadership, creativity and exceptional customer service.
Key Success Factor
Signature Europe assists organizations to establish performance expectations and supports this framework by training personnel on how well they have to perform each duty. Signature’s success lies in this performance management plan and the ongoing support provided after appraisals have been shared. We provide support tools such as coaching and individual development action plans to ensure each team member is charting their progress growth.
Signature’s Performance Frame =
Performance Standards + Training + Appraisals + Coaching + Individual Progress Plan
